Return Policy

Return Policy

You may request a return within 30 days after delivery. Contact cservice@iceshion.com before sending any item. Unauthorized returns may be delayed or refused.

Return Eligibility

Items must be unused, unworn, unwashed, unaltered, and in their original condition with original packaging and tags attached. Ordinary discounted or promotional merchandise follows the same 30-day return policy unless the product page clearly states Final Sale or non-returnable before purchase. Final Sale items, personalized items, and items that cannot be returned for hygiene reasons are not eligible where permitted by applicable law. This policy does not limit any mandatory consumer rights.

Restocking Fee

ICESHION does not charge a restocking fee for eligible returns. Original shipping fees and optional shipping insurance are non-refundable unless the return is caused by our error or applicable law requires otherwise.

How to Request a Return

Email cservice@iceshion.com with your order number, the item(s) you wish to return, and the reason. For damaged, defective, or incorrect items, include clear photos. We will review the request and provide return instructions.

Authorized returns should be sent to:
Room 201, No. 31 Huihai Street, Baiyun District, Guangzhou City, Guangdong Province, China
Postal Code: 510168
Mobile: +8618680230630

Return Shipping

ICESHION pays reasonable return shipping costs for damaged, defective, or incorrect items caused by us. For change-of-mind, size, color, or other customer-preference returns, the customer is responsible for return shipping. Use a trackable service and retain proof of shipment.

Refunds

After the return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 7 business days. Your bank or payment provider may require additional time to post the refund.

Exchanges

To request an exchange, contact cservice@iceshion.com within 30 days after delivery. Availability is not guaranteed. If a direct exchange is unavailable, we may ask you to return the item and place a new order.

Questions? Contact cservice@iceshion.com. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM (Beijing Time, UTC+8). Please allow up to 24 hours for a response.

Last updated: 19 September 2026.