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Frequently Asked Questions

HOW LONG DOES ORDER PROCESSING TAKE?
Orders are normally processed within 1–3 business days. Business days exclude weekends and public holidays.

HOW LONG DOES DELIVERY TAKE?
United States standard destinations and Rest of World: transit normally takes 7–15 business days after dispatch. Including processing, estimated total delivery time is 10–18 business days.

United States remote destinations: transit normally takes 15–20 business days after dispatch. Including processing, estimated total delivery time is 16–23 business days.

New Zealand is included in our Rest of World shipping zone. Customs clearance, severe weather, carrier disruptions, and peak-season demand may affect estimates.

HOW MUCH IS SHIPPING?
United States standard destinations and Rest of World: free standard shipping for orders of US$129 or more; US$15 below US$129.

United States remote destinations: free standard shipping for orders of US$200 or more; US$35 below US$200. The final applicable shipping charge is shown at checkout.

HOW CAN I TRACK MY ORDER?
When tracking is available, we will email the tracking information after dispatch. Please allow time for the carrier to activate the tracking record.

CAN I CHANGE OR CANCEL MY ORDER?
Contact cservice@iceshion.com as soon as possible. We cannot guarantee changes or cancellation after processing or dispatch has begun.

WHAT IS YOUR RETURN POLICY?
Contact cservice@iceshion.com within 30 days of delivery. Items must be unused, unworn, unwashed, and in their original condition with tags attached. Ordinary discounted or promotional merchandise follows the same return policy unless the product page clearly states Final Sale or non-returnable before purchase. No restocking fee is charged.

WHO PAYS RETURN SHIPPING?
ICESHION pays reasonable return shipping for damaged, defective, or incorrect items. For change-of-mind, size, color, or other customer-preference returns, the customer is responsible for return shipping. Contact us before returning anything.

WHEN WILL I RECEIVE MY REFUND?
After the returned item is received and inspected, approved refunds are issued to the original payment method. Please allow up to 7 business days for our processing; your bank or payment provider may require additional time.

HOW DO I CONTACT ICESHION?
Email: cservice@iceshion.com
Phone: +8618680230630
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM (Beijing Time, UTC+8).

Last updated: 19 September 2026.